We help clients to improve their brand by providing quality customer service support their products and services exceeding client expectations.
Monthly Rolling Contracts
Get Immense Scalability: Terminate our service with just a 30-day notice.
Avail a secure UrbanSeller Account worth £89 under your control for unified access to your mail communications across different platforms and more services which you can customise for your needs.
All staffs are outsourced and will be working 24/7 and all messages will be answered within 24 hours Monday to Sunday.
Your UrbanSeller Account is safe and secure under your control. you can decide what to be visible to us. you can also perform a number of tasks to ease your business workload.
You do not need to provide credit card information or banking information. you control your account and your finances.
Zero Liability: No more labor laws, taxes, overheads, HR, insurance etc.Get Talent Instantly: No more recruitment delay or cost.
Retail-Outsource provide customer contact support for a variety of online based businesses with stores across eBay, Amazon and other platforms.
We are experienced hands in handling customer service. We ensure quality and timely responses to all the mails with professionalism and courtesy keeping our clients above industry-standard.We expertly manage customer interactions through many channels on behalf of our clients. The service we provide will allow you to differentiate on your sales, improve your performance metrics and maximise your profitability.Our ability to build and deliver long-term quality business partnerships sets us apart from our competitors.
How does creating a better customer experience fit into your broader business goals?
We worked closely with our clients to develop a strategy to understand the major issues and carrying out day-to-day communication with both client and the customers.
The Need for Customer Service
Customer service includes all aspects of a customer's experience in dealing with an organisation. In terms of business strategy it represents an overall description of the desired relationship between the seller and the customer. The word 'service' in this sense is based on the premise that every commercial transaction is a service.Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service adds value and helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the additional elements of service that they receive: from the greeting they receive when they start a communication, the timeframe taken to respond, to the refund and help that they receive if they have a complaint about a faulty product that they have paid for.When a customer visits your online store they are able to benefit in some cases from the additional service having quality and quick responses. At the same we will be happy to help them with advice about the product and the description.
How do we go about accomplishing it?
With the integration of UrbanSeller unified platform we are easily able to unify mails from the client’s eBay, Amazon, and Website platforms into a single channel so time is saved and our empaneled team ensures they are responded accurately and politely with no wastage of time. In this single channel we are able to view the product details and communicate effectively with responses apt for the issue. Hence the customer is satisfied and returns back for their next purchases.While using UrbanSeller, our clients are able to view all their stock, update their prices and make edits to all their product details in one single format unifying their sales thus eliminating errors and doubts. Our clients are the admin of their UrbanSeller accounts so they have full access to who sees what. They can decide if we can see just the mails, or visit their products for detailed description like colour, size, stock, timeframe etc. It is quick and easy for the clients hence it saves time and energy along with minimizing errors.
This allows our clients to:
Lowering business costs.
Increase in salesOverall profit.
Using us you will benefit from
- Customer contact solutions tailored to specifically fit your needs
- An open and honest business relationship
- An UrbanSeller account that can not only unify your communication but help in your business growth.
Our team would be delighted to have you as a part of our business family. A partnership with Retail-Outsource is a mutually beneficial business relationship that brings many advantages with it.
How does working with Retail-Outsource create a better experience for you and your customers?
Lowering the cost of aftersales service and eliminating the need for a customer service department.
We at Retail-Outsource ensure our clients gets the best customer service experience for their buyers, we manage cases, complaints, postal issue addressing (delay in post, incorrect address, Lost in post, Tracking details), address changes, returns, product knowledge, and refund queries. Thus our clients do not need to spend time responding to their customers and the need of having a customer service team. Keeping a department for customer service itself is a tedious process. Apart from the issues that may occur in a sale, there are also payments in form of salary, insurance, HR, employment benefits, leaves, and accidents that may have to looked into not to mention the hiring and retention. This would cost the company a lot to have managers to handle HR recruitments, manage the team and the issues that may occur within an organisation.
We have been able to successfully create better customer relationship with our clients and increase in their business.